Who are Rackety’s customers?
Rackety’s was set up to fill the gap when the regular clothing you find on your high street ,at the supermarket online or wherever you normally shop, just doesn’t work for a family who have a child or an adult with additional needs.
When we started, we naively thought that it would be predominantly children and adults who are wheelchair users that would have the greatest need for adapted clothing, however it turned out that incontinence and behavioural differences topped the list of our customers’ requirements by a mile.
Over the years we have gradually changed the product mix we offer, based on your feedback and comments.
We know that disabilities come in many combinations and that we have sent our products out to customers with well over 300 different disabilities and still counting, and to over 20 different countries worldwide. The needs of our customers are the same, wherever they live.
Thanks to your support in filling in our surveys to find out the things that matter to our customers we know that the comfort, saving time, quality and the appearance of the people you care for is extremely important to you.
Here are some of the things that we have found out so far: